16 Mar The must have tech strategy for this decade is…..
As each week passes my Google Alerts and news crawlers are filling up with more and more stories about a new virtual assistant or bot that someone has launched.
Just as websites spread across the internet in the 1990s, these bots are appearing everywhere now, as standalone apps on websites or devices, or in messaging apps like What’s App, Facebook Messenger, or Slack, and now even Amazon’s Echo. They’re being used for commerce transactions, front of house, back office, productivity, and all manner of things in between. This is one digital employee you won’t be able to find via a recruitment agent, you’ll need to build them or buy them (possibly ‘as-a-service’).
What could your digital employee do for you and your customers?