Language is the very foundation of human communication that every person knows, whatever their understanding of technology or access to education. That makes these chatbots and NLP systems incredibly powerful for every enterprise and consumer. “
The interface everyone knows how to use
Although chatbots have been around for decades, Apple catapulted the Conversational UI into the mainstream in 2011 with the launch of Siri on the iPhone 4S. Ever since then we have seen a resurgence of Natural Language Applications.
The trend away from call based communication towards text based messaging has assisted in the recent popularity.
These artificial intelligence bots can be as versatile as humans understanding and handling complex tasks and datasets. For many circumstances these conversational applications provide the perfect solution in today’s ‘mobile first’ world.
From simplified ecommerce, like ordering a pizza or a taxi to more sophisticated customer service functions these applications are highly configurable and remove a range of complexity from the user that is seen in more traditional visual UIs.
There are a number of platforms on which to build these applications, with major players like Amazon Echo and IBM Watson alongside much smaller niche providers.
We’ve been in this area for 8+ years and worked with many of the best systems for some of the world’s largest tech companies.
This is currently the largest tech area we are working on at the moment, as it ties in nicely with strategies to improve customer engagement through rich data. We have built some of the most sophisticated bots available and would welcome hearing of any ideas you have planned in this area.
Read more about our thoughts, information and ideas around the conversational UIMore Reading>>>>
Adding Bot tech to console games can bring characters to live and make games more immersive (see info above)
From ordering pizza and taxis to more sophisticated transactions Bots can simplify commerce transactions. Bots can be configured to manage complex customer service needs, acting as a great first line support.
Bots can manage both machine to machine interfaces, and human to machine interfaces
We're currently working on a few projects breaking new ground for clients.
Because this is server side deployment that requires very little client side implementation you build it once and use it simultaneously across all channels (Apps, Twitter, Facebook, SMS, website, etc.). No Fancy APIs needed.
With little, if any, Client side application, updates to intelligence are instantaneous. Eliminate the need for users to require downloads
Analytics of natural language data from your application provides unparalleled levels of insight into users' sentiment, and their use of your application. You'll discover things you never knew before providing even greater opportunities to engage in positive dialog.
I have worked with Dominic for well over a decade. He is inspirational, totally forward thinking and his outstanding communication skills enable him to converse at all levels, moving projects forward with complete clarity and vision. He has always been at the forefront of technology and has been the knowledge and drive behind the developments here at Badminton and guiding us into the 21st Century! He is a tireless worker, runs an excellent team and delivers well beyond what is required. It has always been a complete pleasure working with him.
I have known and worked with Dominic on various projects for many years and have always found him to be extremely inspirational, entrepreneurial and creative. He has one of those rare get things done type of attitude and I look forward to working with him again in the future.
Having worked with Dominic as a supplier, it became apparent that he is able to spot trends and shape solutions to service these accordingly. With an attention to detail he has the tenacity to ensure that no stone is left unturned and that the solutions he delivers are world class.
Dominic is an expansive thinker who can elevate himself beyond short term tactical goals to set genuinely exciting technical and commercial road-maps, which he has the operational strength to deliver on. An early evangelist of cloud technologies Dominic has both founded and lead SaaS and mobile programmes within numerous successful organisations.
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Over the last decade we’ve built numerous bots, virtual assistants, Alexa Skills, Google Assistant Actions and conversational UIs. Here’s a small selection of the type of functions they perform.
Indigo (now rebranded as Lyra) was built by some of our team. This virtual assistant resides on iOS, Android, Windows Phone, and browsers. Lyra is also capable of handing off a conversation from one device to another.
Built to allow corporate staff to search for and book flights in line with a set of corporate policies.
We’ve built numerous skills from the simple information skills to more complex, personalised skills that require user authentication and integrations.
This bot is clever enough to handle multiple conversations at once on a particular subject, eg. negotiating a sales transaction between two or more people.
Sometimes hosting a solution in the cloud isn’t a viable option and you need to host much of the application on the device. We have a few examples of this.
We worked with a console gaming studio to produce a bot that sits within a game allowing the players to interact with the game characters making the experience more immersive.
Assistance selecting all the tools you need for your bot or conversational UI
Conversational UX design that engages customers and leverages the full potential of these AI & NLP technologies.
Consultancy, and end-to-end conversational application development, leveraging AI technologies, your own systems, and infrastructure for compelling applications.MORE ON HOW WE WORK >>
Need to start the ball rolling quickly? We can build out the first use case or two rapidly!